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TOGA — Acceptable Use Policy

Effective: April 28, 2026 · Last updated: April 28, 2026

This Acceptable Use Policy ("AUP") covers the products, services, applications, websites, and SMS notification programs (collectively, the "Service") provided by toga.now LLC ("TOGA," "we," "us," or "our"), including the TOGA mobile app, the websites at toga.app and toga.now, and any related communications.

This AUP is incorporated by reference into the TOGA Terms of Service and applies to every user of the Service. Users found engaging in activity prohibited by this AUP may have their accounts suspended or terminated without prior notice. In serious cases, we may report violations to the relevant authorities.

1. Fair Use

We provide the Service on the assumption that your use will be ordinary and personal — a single licensed pilot using TOGA to manage their own bidding workflow. If your use becomes excessive, automated, or otherwise inconsistent with that assumption, we may rate-limit, restrict, or charge for additional capacity.

We oppose all forms of abuse, discrimination, rights infringement, and any conduct that harms or disadvantages any group, individual, or resource. We expect our users — and any partners or other third parties they invite into the Service — to engage with TOGA in the same spirit.

2. User Accountability

You are responsible for everything that happens under your account, including:

  • Activity by anyone you authorize to use your account.
  • Activity by anyone who accesses your account because you failed to put reasonable security measures in place (e.g., weak password, shared credentials).
  • The actions and consents of any partner whose phone number you add to the Service (see Section 3).

By using the Service, you agree to enforce this AUP against anyone you allow to use your account or who interacts with the Service through you. Complaints about the conduct of you or any of your authorized users will be sent to the contact email on your account.

If you, your authorized user, or anyone using the Service through you violates this AUP, we reserve the right — without notice — to suspend or terminate your account, remove offending content, withhold any feature, or take any other remedial or preventative action we deem appropriate. Because the Service is currently provided free of charge, no service credits or refunds will be issued for interruptions resulting from AUP violations.

3. Partner SMS — Pilot Responsibility

The Service allows pilots to invite a designated partner to communicate with TOGA via SMS. You may only add a partner's phone number after you have obtained that partner's express consent to receive SMS from TOGA. You are solely responsible for that consent and for representing it accurately to us.

You may not:

  • Add a phone number you do not have direct, recent, voluntary permission to add.
  • Add a phone number obtained from a third-party list, directory, or scraped source.
  • Add a phone number belonging to a person who is not actually your designated partner.
  • Re-add a partner's number after that partner has replied STOP or otherwise asked to be removed.

A violation of this section is a serious matter. The federal Telephone Consumer Protection Act and analogous state laws can impose substantial penalties for unsolicited SMS. If we receive a complaint about a partner phone number associated with your account, we may suspend SMS features on your account pending investigation.

4. Prohibited Activity

4.1 Copyright, Trademark, and Other IP Violations

You may not use the Service to transmit, store, or distribute material that infringes any applicable law or third-party right, including:

  • Material protected by copyright, trademark, trade secret, patent, or other intellectual property right where you do not have proper authorization.
  • Material that is obscene, defamatory, threatening, or that violates export control laws.
  • Material that misappropriates another airline's, vendor's, or pilot's confidential or proprietary information.

You are solely responsible for any material you upload, enter, or transmit through the Service and for obtaining all necessary rights to use it.

4.2 Spam and Unauthorized Messaging

The Service may not be used:

  • To send unsolicited bulk or commercial messages of any kind ("spam"), or to solicit replies to spam sent from elsewhere.
  • To run unconfirmed mailing lists, SMS lists, or contact lists. All messaging that flows through TOGA must be on a confirmed-opt-in basis, with verifiable consent from the recipient that remains available for the lifetime of the list.
  • With phone-number lists, email-address lists, or other contact databases purchased, scraped, or otherwise obtained from third parties.

This rule applies to messages that originate within the Service and to messages sent elsewhere that direct recipients into the Service.

4.3 Unethical, Exploitative, and Malicious Activity

The Service may not be used to:

  • Advertise, transmit, or otherwise make available any tool, software, or instruction designed to violate this AUP or another provider's acceptable use policy. This includes facilitating spam and the initiation of network sniffing, pinging, packet spoofing, flooding, mail-bombing, or denial-of-service attacks.
  • Access any account, device, or electronic resource you are not authorized to access (e.g., "hacking," "cracking," credential stuffing).
  • Introduce viruses, malicious code, or other harmful software into the Service or its infrastructure.
  • Harass any individual or group, including through hate speech, advocacy of racial or ethnic intolerance, denial-of-service attacks, doxxing, or any conduct intended to threaten, abuse, or discriminate.
  • Obtain (or attempt to obtain) the Service or any third-party service while intending to evade payment.
  • Access, alter, destroy, or attempt to access, alter, or destroy any information about any other TOGA user.
  • Interfere with the operation of the Service, including by unauthorized scraping of the Service itself, automating account creation, generating artificial load, or circumventing rate limits. (For clarity, this restriction is directed at the Service. TOGA-provided tools that, at your direction, read or extract data from third-party systems you are authorized to access — for example, a TOGA bookmarklet that scans your own CCS or PBS session — are governed by Section 4.5 below and by the third-party-system terms applicable to those systems, not by this restriction on the Service.)
  • Publish or transmit content or links that incite violence, depict child sexual abuse material, or threaten anyone's health or safety.
  • Engage in any act or omission that violates consumer protection or privacy law, including the privacy of any other person.

The Service may not be used by any person or entity involved in, or reasonably suspected of involvement in: illegal gambling; terrorism; narcotics trafficking; arms trafficking; or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical, or biological weapons, weapons of mass destruction, or missiles. This includes any affiliation with persons or organizations that support those activities.

4.4 Aviation-Specific Misuse

Because TOGA is built for licensed airline pilots, the following uses are also prohibited:

  • Using TOGA outputs as the basis for any safety-of-flight decision, dispatch decision, or in-flight action. TOGA is for schedule management only.
  • Sharing your TOGA account credentials with any party other than yourself and, where applicable, your designated partner.
  • Using the Service in a manner that violates your employer's policies, your pilot collective bargaining agreement, or any directive from your union or your employer's flight operations or IT/security organization. Compliance with those policies is your responsibility.
  • Using TOGA to coordinate, automate, or assist any conduct intended to defraud a bidding, trading, scheduling, or seniority system, or to disadvantage other pilots through that system.

4.5 User-Directed Interaction with Third-Party Systems

Some TOGA features — for example, bookmarklets, browser-side helpers, or import flows — operate by reading or transforming data from third-party systems that you, the user, are already authorized to access (such as your airline's PBS or CCS sessions). These features run at your direction, in your authenticated session, on your device.

You are solely responsible for:

  • Ensuring that your use of any such feature complies with the terms of service, acceptable use policies, and any other rules of the third-party system you are accessing (e.g., your airline's IT and pilot-portal policies);
  • Ensuring that your employer, union, or applicable collective bargaining agreement permits your use of those features in connection with that system;
  • Any consequence — including discipline, loss of access, or other action by the third-party system operator — arising from your use of those features.

TOGA does not warrant that any specific third-party system permits TOGA-mediated interaction, and TOGA is not responsible for changes to those systems that may break, alter, or invalidate such interactions. If a third-party system operator notifies us that a TOGA feature violates its terms, we reserve the right to disable that feature without notice.

5. Unauthorized Use of TOGA Property

You may not impersonate TOGA, falsely represent a business relationship with TOGA, or claim ownership or control over any TOGA property (including the Service, the TOGA name, the "Fly the Plane. Go Home." tagline, and our logos) for the purpose of fraudulently gaining service, customers, patronage, or user trust.

6. Reporting Abuse

If you believe a TOGA user is violating this AUP — including by sending you unwanted SMS, accessing your data without authorization, or impersonating TOGA — please report it to abuse@toga.app (or, if that mailbox is unavailable, support@toga.app). Include as much detail as you can, including phone numbers, timestamps, and screenshots.

7. Changes to This Policy

This AUP describes a non-exclusive list of activities and intentions we deem unacceptable. We reserve the right to modify this policy at any time by publishing a revised version on our websites. The revised version will be effective from the earlier of:

  • the date you next use the Service after the revised version is published; or
  • 30 days after the revised version is published.

8. Contact

Questions about this Acceptable Use Policy can be sent to support@toga.app.

TOGA — Fly the Plane. Go Home.